FAQ

• Enjoy free shipping on orders over $148.
• For orders under $148, a standard flat rate shipping fee will apply.
  

• This is a combination of your selected shipping option, and your location. 
  
• Orders are typically processed and shipped same day or next day, and delivered in accordance with your selected shipping option. 
  
• Please note our hours of operation are Monday-Friday 9am to 5pm

• We ship anywhere in the U.S., including its territories. U.S. Virgin Islands and Puerto Rico.

• Once your order has shipped, you will receive an email or text message with tracking information.
  
• Please use this number to track your package.

• Our team works hard to get your order shipped out as quickly as possible, so we’re unable to guarantee any cancellation requests or changes to your order. Please reach out to our Customer Service at customerservice@lovechild.com and we will do our best to support you.

• You can return any item within 30 days of receipt, no questions asked. The item must be unworn and in its original condition.
• For returns due to personal preference (like wrong size or change of mind), please contact us at customerservice@lovechild.com for return or exchange instructions.
• Your return will be processed within 5-10 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!

• Our products come with a one-year warranty from the date of original retail purchase, valid only for items bought through authorized LoveChild distribution channels.
• In case of defects, we will repair, replace, or refund the product after evaluation.
• The warranty does not cover products from unauthorized sellers or damage due to misuse, accidents, or harsh environments.
• Please refer to our detailed care instructions to ensure the longevity of your LoveChild product...

• Product Care: To keep your LoveChild products in top condition, we recommend a mild soap and water mixture for cleaning. We also offer LoveChild branded polishing cloths for purchase, ensuring your items maintain their shine and luster. Please see our full care guide found here.
• As always, for any questions or tutorials, please contact our customer service by phone or email: customerservice@lovechild.com and we’ll walk you through the process.

• We recommend using a very mild soap and water mixture to polish and restore luster. For more advanced cleaning you may use a soft polishing cloth.

• We recommend using a very mild soap and water mixture to polish and restore luster. For more advanced cleaning you may use a soft polishing cloth.

For any inquiries, reach out to us at customerservice@lovechild.com

OR

Call us at 401-714-0014

We’re here to help M-F, 9am-5pm. If you reach out to us during the weekend or outside of business hours, we will reply first thing in the morning the following business day.